EVELYNE MUSAMBI AND CARA ANNA
On the verge of tears, Nathan Nkunzimana recalled watching a video of a child being molested and another of a woman being killed.
Eight hours a day, his job as a content moderator for a Facebook contractor required him to look at horrors so the world wouldn’t have to. Some overwhelmed colleagues would scream or cry, he said.
Now, Nkunzimana is among nearly 200 former employees in Kenya who are suing Facebook and local contractor Sama over working conditions that could have implications for social media moderators around the world. It is the first known court challenge outside the United States, where Facebook settled with moderators in 2020.
The group was employed at the social media giant’s outsourced hub for content moderation in Kenya’s capital of Nairobi, where workers screen posts, videos, messages and other content from users across Africa, removing any illegal or harmful
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