By Johnathan Paoli
As Thursday’s deadline for the replacement of SASSA gold cards with Postbank black cards approaches, both the SA Social Security Agency (SASSA) and Postbank have intensified efforts to address ongoing challenges.
With only three days remaining, concerns over long queues, backlogs and logistical constraints persist, but significant progress has been made in ensuring a smooth transition.
The migration process, affecting more than 2.9 million social grant beneficiaries, has encountered several hurdles.
Long queues at Postbank card replacement sites have been a major issue, both in urban centres where demand is high, and in rural areas where there are accessibility challenges.
Reports indicate that many beneficiaries delayed replacing their cards, leading to a surge in applicants after SASSA and Postbank issued their final notice on 7 February.
Postbank CEO Nikki Mbengashe acknowledged that the initial months of the rollout were slow, as many beneficiaries did not feel a
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