By Akani Nkuna
The SA Social Security Agency (SASSA) has expressed concern over the lack of willingness by affected beneficiaries to subject themselves to grant review processes, which has led to delayed grant payments.
SASSA officials said that although they used different media platforms, public announcements and sent over 140,000 SMSes, many beneficiaries have not responded, while others may have missed the communication due to a change of contact details without updating the agency.
SASSA will now step up its efforts to reach those affected.
“We are working on strengthening our communication approach, including through more robust community-level engagement and increased visibility of information on official and public platforms,” SASSA CEO Themba Matlou said on Monday.
“We will also increase the operating hours (and) employ additional capacity to address long queues that have been recently experienced during this important review process.”
Matlou, who was accompanied by SASSA officials, including the
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