Pay-television network MultiChoice is planning to lay off more than 2000 workers in South Africa in a shake-up of its customer care service, the company has said.
MultiChoice, which competes with Netflix in online streaming via Showmax, said it is launching a consultation process to cut 2,194 positions at it’s South African customer call and walk-in centres.
“This has not been an easy decision to make but, in a business driven by advancing technologies, we must continue to drive efficiencies yet be agile enough to adapt to evolving customer needs,” MultiChoice Group Chief Executive Calvo Mawela said.
“We must act decisively to align to the change in customer behaviour and competition
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