By Thapelo Molefe
Communications and Digital Technologies Minister Solly Malatsi has warned that South Africa’s ability to deliver basic services depends on accelerating digital transformation.
Opening GovTech 2025 in eThekwini, KwaZulu-Natal, on Monday, Malatsi said fragmented systems and costly connectivity are undermining the government’s capacity to serve citizens efficiently and transparently.
Malatsi told delegates that fragmented systems, high connectivity costs and lack of data inter-operability continue to frustrate citizens who rely on state services.
“Our digital systems are still fragmented, and our data is not interoperable, leading to fragmented implementation of digital services and tools,” he said.
“Combined, these challenges are obstacles not only to efficiency, but also impede trust, transparency and effective service delivery.”
He painted a picture of a digital future where citizens could seamlessly access government services online.
Learners in rural areas would download study materials without worrying about the cost of data, and entrepreneurs could engage
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