By Charmaine Ndlela
The Independent Communications Authority of South Africa (ICASA) has amended the End-User and Subscriber Charter Regulations, introducing significant changes to how unused prepaid data and airtime will be rolled over.
Under the revised regulatory framework, mobile network operators will be required to roll over unused data, voice, and SMS bundles once they reach the end of their validity period. Bundles will be consumed in order of expiry, meaning the bundle closest to expiring will be used first.
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In addition, users will be allowed to transfer bundles or portions of bundles to other users on the same network, with no limits on the frequency or amount of transfers. Where a customer is unable to use their bundle due to a network-related fault, operators will be required to extend the bundle’s validity period.
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