By Charmaine Ndlela
Deputy Justice Minister Andries Nel said on Monday that government wanted to lift implementation of the Public Protector’s remedial action to at least 50%, as South Africa relaunched the African Ombudsman Research Centre in Durban.
“The percentage of remedial action being implemented has increased from 2% in 2022/2023 to 29% in 2023/2024, and to 39% by 31 March 2025,” he said.
“We aim to increase this to at least 50% through robust engagement with respondent institutions during investigations, as well as regular dialogue with the executive.”
Speaking at the relaunch of the centre at the University of KwaZulu-Natal, Nel said ombudsman and public protector offices had evolved beyond complaint-handling bodies into active institutions meant to safeguard rights, improve accountability and strengthen the rule of law.
“Ombudsman and Public Protector institutions were originally conceived as mechanisms to address maladministration and provide citizens with a channel to lodge complaints
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