Home Affairs systems across the country, down due to a technical glitch

Johnathan Paoli

THE Home Affairs Department has confirmed that its systems are down following a technical glitch on the State Information Technology Agency mainframe.

There was a partial crash on Wednesday, slowing access to the National Population Register, the department said in a statement.

This means citizens are currently unable to access some services, including passports and identity documents applications.

Home Affairs deputy minister Njabulo Nzuza said technicians and engineers are scrambling to get the system back online.

Nzuza said that the technicians have been working overnight and that it looked positive, however, it continued to give the department problems on Thursday morning in terms of being slow in live capture, which made the processing of transactions very slow resulting in the system not processing transactions as it was supposed to.

Nzuza said while some services are running, it’s unclear how long the current down time will take.

“It’s not